Our commitment to privacy
About Create Legal
Create Legal is a commercial legal practice committed to providing clients with simple, clear and practical legal services. Create Legal offers a range of services, including business and commercial law, technology law, privacy and data protection and in-house counsel services. For more information, visit www.createlegal.com.au.
What information does Create Legal collect about you?
Clients and prospective clients
When you enquire about our services or when you become a client of Create Legal, a record is made which includes your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
- your name, e-mail, postal address and other contact details;
- information about your employer or an organisation who you represent;
- your professional details; and
- any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Create Legal.
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.
Create Legal may collect personal information about other individuals who are not clients of Create Legal. This includes customers and members of the public who participate in events we are involved with; individual service providers and contractors to Create Legal; and other individuals who interact with Create Legal on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Create Legal. Generally, it would include your name, contact details, and information regarding our interactions and transactions with you.
If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.
In limited circumstances, Create Legal may also collect information which is considered sensitive information.
You can always decline to give Create Legal any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.
Visitors to our websites
The way in which we handle the personal information of visitors to our websites is discussed below.
How and why does Create Legal collect and use your personal information?
Create Legal collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide legal and other business consulting services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing client relationships.
The purposes for which Create Legal usually collects and uses personal information depends on the nature of your interaction with us, but may include:
- the provision of legal and other services to you;
- responding to requests for information and other general inquiries;
- managing, planning, advertising and administering programs, events, competitions and performances;
- researching, developing and expanding our facilities and services;
- informing you of our activities, events, facilities and services;
- recruitment processes (including for volunteers, internships and work experience); and
- responding to enquires and complaints.
Create Legal generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
- third-party suppliers and contractors who assist us to operate our business;
- referral partners; and
- affiliated and related companies.
Create Legal also collects and uses personal information for market research purposes and to innovate our delivery of products and services.
How does Create Legal interact with you via the internet?
Create Legal’s websites may contain links to third-party websites. Create Legal is not responsible for the content or privacy practices of websites that are linked to our website.
Can you deal with Create Legal anonymously?
Create Legal will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Create Legal to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services.
How does Create Legal hold information?
Create Legal stores information using electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas) and, in some cases, in paper based files. Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
Create Legal maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security using multi-factor authentication and other security systems such as user identifiers and passwords to control access to our computer systems.
Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
We take steps to destroy or de-identify information that we no longer require.
Does Create Legal use or disclose your personal information for direct marketing?
Create Legal may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
If you opt-out of receiving marketing material from us, Create Legal may still contact you in relation to its ongoing relationship with you.
How does Create Legal use and disclose personal information?
The purposes for which we may use and disclose your personal information will depend on the services we are providing you – generally this will be legal services, but could include other non-legal services. For example, if you have engaged us to deliver services, we may disclose information about you to service providers where this is relevant to our services.
Disclosure to contractors and other service providers
Create Legal may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
Personal information may also be shared between related and affiliated companies of Create Legal, located in Australia.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Use and disclosure for administration and management
Create Legal will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
- administering billing and payments and debt recovery;
- planning, managing, monitoring and evaluating our services;
- quality improvement activities;
- statistical analysis and reporting;
- training staff, contractors and other workers;
- risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
- responding to enquiries and complaints regarding our services;
- obtaining advice from consultants and other professional advisers; and
- responding to subpoenas and other legal orders and obligations.
Other uses and disclosures
Does Create Legal disclose your personal information overseas?
Create Legal is an Australian organisation working with clients, service providers, sponsors and commercial interests across the globe. Generally, your information will be stored in Australia, however, it is possible that your personal information may be disclosed to overseas recipients.
Unless we have your consent, or an exception under the APPs applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information.
How can you access or seek correction of your personal information?
You are entitled to access your personal information held by Create Legal on request. To request access to your personal information please contact our Privacy Officer using the contact details set out below.
You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
What should you do if you have a complaint about the handling of your personal information?
You may make a complaint about privacy to the Privacy Officer at the contact details set out below.
The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that Create Legal may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.
How can you contact Create Legal?
The contact details for Create Legal are:
Att: Jim Abbass
Privacy Officer, Create Legal
Address: Suite, 119, Level 1
678 Victoria Steet
Richmond VIC 3121
Telephone: 0421 998 049